All email messages go to junk mail, is there a solution?
Posted by Esvon Support on 15 October 2016 04:43 PM

You can try to enable PHP mailer authenticating through SMTP at the bottom of this page:

Admin Area -> Application Setup -> Advanced Setup

Here are the steps required:

1/ Change  "Method  to  send  mail"  to "SMTP Server"
2/ Specify SMTP Host/Port
3/ Enable SMTP authentication
4/ Specify SMTP Username/Password
5/ Click "Update"

If your script version has "No-Reply Email" option in Application Setup (since 4.0.14), it may be necesary to match SMTP Username with "No-Reply Email"(make sure they are the same)

Comments (1)
20 January 2017 09:42 AM
Make sure that the email sender & smtp is the same
Commonly acceptable to avoid junk mail is to make
Help Desk Software by Kayako Fusion