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Knowledgebase: General Q&A
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Why doesn't Esvon offer phone support?
Posted by - NA - on 25 July 2005 12:54 PM
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We don't offer phone support for many reasons : - to keep costs and thus the end software price affordable; - it's too hard to keep track of phone messages over the time; - ticket system allows us to focus on fixing problems instead of answering the phone; - it is not easy to discuss tech things via phone, with email/tickets we can provide far more beneficial answers that would be hard to "show" on a phone; - the internet is not made in one time zone or place. The HelpDesk we provide is an effective way of communication with our customers. | |
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